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To All of Our Valued Customers,

 

We are taking the situation that COVID-19 has put in front of us very seriously and are taking the necessary steps to remain a safe lumber yard for everyone. We have implemented additional measures to keep our facility as clean as possible. All counters, displays, door handles and other surfaces that we use on a daily basis are being cleaned frequently and thoroughly to prevent the spread of germs. Our showroom is being constantly monitored to ensure the highest standards are met at this time.

 

Our employees have been instructed to take the necessary precautions as this situation evolves. This includes the way that we interact with our customers. We ask that you please do not take offense to these precautions as we are looking to maintain a safe environment for both our customers and employees.

 

At Douglas Lumber, we have always put the customer first. We have never had to face a circumstance as severe as the COVID-19 epidemic. Therefore, we are constantly evaluating the situation as new information becomes available from the CDC and federal and/or state officials. At this time, we will remain open during our normal business hours, providing the highest quality customer service that we always strive for. We hope that you and your family remain healthy and we look forward to seeing you in the near future.

 

Sincerely,

Douglas Lumber

Response to COVID-19

FAQ

While our process may be different, we can still offer the same great service. Here are some frequently asked questions to help you.

How can I place an order?

 You can still place orders by contacting us through email, our

"Request A Quote" feature, or by calling (401) 231-6800. Our showroom is also open.

Can I still have my orders delivered?

Yes! Our delivery service will still be available as it always is.

 

What if I want to pick up my order myself?

To pick up your order, just let us know when you are coming by and then call or email us when you get here. One of our dedicated staff members will bring your order to you in the parking lot. 

We once again thank you for your cooperation at this time. We apologize for any inconvenience this may cause and we hope you remain safe and healthy.

Updated: 1/20/2021